PRIVACY POLICY

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CUSTOMER SERVICE

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PRIVACY POLICY

We Sustaina Believe Co.,Ltd. (referred to as “Our Company”,“us”), based on our own management philosophy and standard of conduct, will contribute to society together to earn customer’s trust and promote business activities to meet customer’s expectations. Personal Information is a customer’s valuable asset which should be strictly managed. Even to our company, it is an important asset as a source for new value creation. Our Company will handle Personal Information in accordance to with the following Basic Policy.

Basic Policy

Our Company complys with the Personal Information Protection Law and laws, regulations and other rules associated with it or this law.

Our Company will steadily implement the “PICNIC’s Personal Information Protection Program” (referred to as our company’s regulations below) and strive for maintenance together with continual improvement.

Our Company to established a management system for privacy protection. In addition to informing our company’s regulations to our directors and employees and make every efforts to comply with and strictly abide by them.

Our Company will only handle customer’s personal information to the extent of its clarified purpose of use. Also our company will not disclose or provide information to third parties other than for legitimate purposes or proper reasons.

Our Company will maintain accurate up-to-date personal information along with make efforts to prevent unauthorized access, loss, corruption and tampering of personal information data.

Our Company will sincerely and rapidly respond to the inquiries, request of disclosures of personal information from our customers.

October 10th, 2022
Sustaina Believe Co.,Ltd. President & Representative Director
Takakatsu Kubo

Purpose of Use for Personal Information

In the case the Customer provides us with his personal information, our company will state the purpose of use in advance, and will use it to the extent of its purpose.

If for any reason there is a need to use Customer’s personal information beyond the range or significantly different from that stated in the Privacy Policy, we will notify the customer of its purpose and will ask for your consent before using this information.

Customer's Personal Information

  1. Shipment of Goods or Items
  2. Sending Information for Item, Service, Events
  3. Corresponding to Consultation, Inquiries
  4. Providing Variety of Services for Registered Members
  5. Research Surveys for Product Development, Implement Monitor
  6. Negotiations, Meetings with Customer or Client

Sales Contact, Other Company Executives, Employee's Personal Information

  1. For required on-the-job or Business Contact Information, Negotiations.
  2. Client Company’s Information Management, Payments, Processing Revenues.

Job Applicants Personal Information

  1. Provide Information and Contact Job Applicants Internship included)
  2. Our Company’s Recruitment Service Management or Employment Business Management

Procedure to Request for Disclosure

Customer’s Personal Information held by Our Company

  1. Request for Disclosure
  2. Request for Notification for Use of Purpose
  3. Request for Revision
  4. Request to Add
  5. Request for Deletion
  6. Our Company is corresponding with the Request for suspension of use and suspension for provision to third parties.

Provision of Personal Information

Our Company will not provide Customer’s Personal Information to a third party with exception to or except for the following circumstances.

  1. Has Customer’s Consent
  2. Based on Laws and Regulations
  3. Need to protect human life or asset and it has not been possible to get the customer’s consent.
  4. In the case Personal Information is entrusted, it is to be handled to the extent of its intended purpose or extent of range for its achieved purpose of use.
  5. Merger, Company Split, Business Transfer or any other reason the business or enterprise gives approval.

Our Company, in spite of the above 1.contract provision, may give the customer’s name, address, contact phone number to our affiliated companies and Dealer Shops if we determine that it is appropriate for them or the concerned to attend to the matter. In this case, the customer can request to suspend providing personal information to the involved or concerned companies or parties.

Personal Information Inquiry

For Inquiry of Personal Information, please request information at “Inquiry form” in this site.

For Inquiries concerning our Privacy Policy and in the case that the Application Window is unknown, please request to the following person in charge.

In the case that the customer has registered his personal information through the web site or web page, or entered personal information in the process of purchasing an item or using our service, please contact the person and address given below.

Other Matters

Our “Privacy Policy” stated here of only concerns only of Personal Information handled by Sustaina Believe Co., Ltd. in Japan. (Information handled at our)

Please understand in advance that if you do not give us your personal information then you may not be able to use some of the services provided by us (including services managed by our company’s website).

We ask Customers under the age of 16 to give us personal information with parental consent. Or Customers under the age of 16 cannot give us personal information without parental consent.

To provide better, faster and safer service, our company may use cookies and web beacons on our website.

We do not hold any responsibility and we do not accept any responsibility for confirming safety of Customer’s personal information in third party websites linked from our website.

Our company may revise the Privacy Policy to provide better protection for the customer’s personal information or due to the changes in related laws and regulations.

Please note that there may be banner advertisements delivered from Third-Party Ad Servers. In connection, these companies may be using the cookie information of our website users.

Place to Request Personal Information Disclosure

Taiyouhaitsu minamikusatsu 1F 4-5-3 Noji Kusatsu-shi Shiga-ken 525-0059 Japan

TEL:+81-77-598-0961

Sustaina Believe Co., Ltd. To Person in Charge of Personal Information